(+44) 073 122 73357BOOK NOWLet's Drive Automatic operates one of many UK's driving schools with DVSA registered driving instructors based across England, Scotland, and Wales. We offer pupils the ability to purchase driving lessons with our self-employed, franchised driving instructors via both our website (letsdriveautomatic.co.uk) and through our Head Office Call Centre between 9am-6pm, 7 days per week. Payments can be made using bank transfer.
We are a registered company in England. Our registered office is in Tottenham, United Kingdom
Personal data, and/or information about you, that you provide to Let's Drive Automatic and/or your Instructor may be used in accordance with our terms.
Let's Drive Automatic Services Team can be reached via phone, email, social media, or via our Contact Us Form using the following details:
The team can be reached on the following times:
By submitting your driving lesson enquiry and booking through Let's Drive Automatic Driving School website or over the phone via our Head Office Call Centre you are agreeing that you understand and accept the Terms and Conditions related to the provision of driving lessons with your Let's Drive Automatic Driving School Driving Instructor.
Pupils are able to prepay for their initial driving lesson(s) through the Let's Drive Automatic Driving School Bookings Team. Let's Drive Automatic Driving School are contracting with the pupil directly to facilitate payment for services to be provided to the pupil by the Instructor. The payment facilitation process operates as follows:
Payment is made by a Pupil to Let's Drive Automatic Driving School.
Funds are held in Let's Drive Automatic's Billing Team bank account separate from Let's Drive Automatic Driving School’s daily finance activities.
Let's Drive Automatic Driving School notifies the Instructor of the booking at the time it is processed.
The Instructor may also confirm payment on behalf of Let's Drive Automatic Driving School that the booking has been arranged with the pupil.
Pupil payments will be transferred to the Instructor within 3-5 working days if the Instructor has not already taken payment.
A booking fee may be payable in relation to any payment made on the Let's Drive Automatic Driving School website (https://letsdriveautomatic.co.uk) or via the Bookings Team, including but not limited to driving lessons and gift vouchers. The fee is charged for administering the booking process on behalf of the pupil and their instructor, for administering the funds in the separate ‘pupil’ bank account, and for transferring funds to the instructor.
Let's Drive Automatic Driving School Gift Vouchers are applicable for a set number of driving lessons with their allocated instructor, and thus cannot be redeemed for cash. Gift Vouchers can only be purchased by calling or contacting us on WhatsApp.
Upon purchase, Let's Drive Automatic Driving School will provide the pupil with a one-use code to be redeemed on WhatsApp against a 6–month validity to the booking
How product is not eligible for a refund as its own entity or redeemable for cash.
If the whole Driving Lessons Package is cancelled by the pupil within 14 days of purchase, the voucher is able to be cancelled and refunded upon request.
After 14 days from purchase, the voucher is non-refundable.
If you wish to make a complaint, please contact the Let's Drive Automatic Driving School Customer Services Team via telephone, or through one of the other channels listed above.
If you are a Let's Drive Automatic Driving School pupil, you will first need to provide us with the postcode or phone number given at the time of your initial booking, so the team are able to locate your record on our systems.
If you have never booked your lessons via Let's Drive Automatic School and have only ever made payments directly to your driving instructor, then the team will require further details regarding your lessons and driving instructor.
If you are not a Let's Drive Automatic Driving School pupil but wish to raise a complaint about one of our instructors, the team will ask you for some information, such as the car registration plate number, to help us identify the instructor in question.
The details and nature of all complaints are noted and raised internally for review. If the complaint requires further investigation, the team will aim to get back in touch with you with an update or outcome within 7 days.
Should you not be satisfied with the proposed resolution given to you by the Let's Drive Automatic Driving School Customer Services Team, we will provide you with the contact details for the relevant external body for you to escalate your complaint to if appropriate. We may provide you with a form of compensation in exceptional circumstances at our absolute discretion.
We have a duty of care to all our employees, franchisees, and pupils to ensure they are able to work and learn in a safe, comfortable environment, free from inappropriate behaviour including harassment, or any verbal or physical misconduct.
Our commitment to providing a safe environment, particularly in relation to pupils taking lessons with our franchisees is underpinned by our rigidly enforced processes as follows:
Refunds on Cancellations can be issued with at least 48 hours given notice prior to your lessons if you have made a payment for driving lessons with Let's Drive Automatic Driving School and no longer wish to continue or if your instructor is unable to continue teaching you and there are outstanding lessons that you have paid for.
Refunds are processed differently for payments made via the Let's Drive Automatic Driving School Bookings Team and for payments made directly to our self-employed franchised driving instructors.
Payments made via the Bookings Team
If you purchase driving lessons through the Let's Drive Automatic Driving School Bookings Team or via the Let's Drive Automatic Driving School website, your contact details will be sent to your local driving instructor who will be in touch with you directly to schedule your driving lessons.
Payments made via this method are thereafter transferred to your driving instructor from Let's Drive Automatic Driving School once your instructor has verified that they have both received the booking details and that your lesson(s) have been booked in with you.
If your instructor has not verified the lesson(s) that you are wanting to be refunded, Let's Drive Automatic Driving School will advise you of this and process your refund when you first contact us with your request, as the money will not have been transferred to your driving instructor. The refunded amount should be returned to you within 3-5 working days to the same card that you originally paid with.
If your instructor has verified the lesson(s) that you are wanting to be refunded, or if some lessons from a block booking originally paid to Let's Drive Automatic Driving School are outstanding, the Let's Drive Automatic Driving School Customer Services Team will advise you that we will first need to retrieve these sums, as the money will have already been transferred to your driving instructor.
Please note that if you cancel your block-booking payment part way through, your instructor is entitled to charge their full hourly rate for the lessons that have gone ahead. As the discounted lessons are based on purchasing a larger number of lessons, your refunded amount may be lowered to reflect this.
The Let's Drive Automatic Driving School Customer Services Team will request that you provide any evidence that shows the lesson(s) in question have not taken place. This could take the form of screenshots of correspondence between you and your instructor. At the same time, the team will contact your driving instructor to confirm that a refund is due.
Upon receipt of your evidence, and/or your driving instructor confirming that a refund is due, your refund will be processed within 3-5 working days of Let's Drive Automatic Driving School having retrieved the funds from your driving instructor. We will aim to reclaim these funds as soon as possible, keep you updated if there are any delays, and advise you once the refund has been received and is on its way back to you.
In the event of a dispute, the team would request that your instructor provide evidence that the lesson(s) had taken place. If no evidence can be provided within 7 days, we will look to issue a refund on their behalf.
Payments made directly to your driving instructor
For driving lessons purchased through your instructor, it is important to note that as all our driving instructors are self-employed franchisees, any payments, including those in the Total Drive App, made directly to them will have been retained by them personally and not transferred to Let's Drive Automatic Driving School.
While we cannot accept any responsibility for any payments you make directly to your instructor, we will do our utmost to assist you as required. As a first port of call, you should contact your driving instructor directly with your refund request, as they should be able to personally refund you.
If your instructor does not return your contact for any reason, or if a dispute or delay arises, please do let the Let's Drive Automatic Driving School Customer Services Team know. We will aim to contact your instructor to request that they either arrange a refund as soon as possible or provide you with the reasoning as to why they feel a refund is not due.
If this does not resolve the issue, please get back in contact with the Let's Drive Automatic Driving School Customer Services Team, and we will look to escalate your refund request at the earliest opportunity.
In the event that you wish to switch to a different driving instructor, the Let's Drive Automatic Driving School Customer Services Team will endeavor to arrange this for you, provided we can accommodate your preferred transmission and location. If the instructor we have allocated you upon initial booking via Let's Drive Automatic Driving School cannot take you on, we will send your details on to another local instructor on your behalf. If the other local instructors offer a different rate to what was originally purchased, we will get in touch with you to discuss the options available. In the event you do not wish to switch your booking to a different rate, we will be able to issue a full refund.
If you are looking to switch instructors part way through a block booking purchased directly via Let's Drive Automatic Driving School, your original instructor must first issue a refund for any outstanding lesson(s). The Let's Drive Automatic Driving School Customer Services Team will request that you provide any evidence that shows the lesson(s) in question have not taken place, such as screenshots of correspondence between you and your instructor. At the same time, the team will contact your driving instructor to confirm that a refund is due.
Upon receipt of your evidence, and/or your driving instructor confirming that a refund is due, we will aim to retrieve these funds as soon as possible and allocate them towards future lessons with your new instructor. The team will get back in touch with you to discuss the reallocation options available to you, or to advise that a refund is on its way back to you if no other instructors are available.
Should you wish to change instructors after the lessons purchased with your initial booking have gone ahead, please note that any payments made to your original instructor directly cannot be transferred. We will still endeavor to find a new instructor to continue lessons, but you will be required to pay for the first lesson(s) with them upfront. Provided you did originally book through Let's Drive Automatic Driving School, the booking fee would not be charged.
Please note that if you cancel a block booking payment part way through, your instructor is entitled to charge their full hourly rate for the lessons that have gone ahead. This may result in the refund amount being lower than expected.
If your driving instructor has left Let's Drive Automatic Driving School, we will have requested that they send us a list of current pupils who will be needing a new instructor to take over for their lessons. We also ask that the departing instructor make us aware of any driving tests these pupils may have booked. Once the Customer Services Team receives this list, we will contact each pupil, prioritizing those with tests, to advise on the instructors available.
Let's Drive Automatic Driving School cannot guarantee the ability to find a new instructor for a pupil under any circumstance.
Test covers enable existing Let's Drive Automatic Driving School pupils to find an alternative driving instructor to take them for their driving test if their original instructor cannot take them. Let's Drive Automatic Driving School reserves the right to refuse searching for test cover if the pupil’s original instructor informs us that the pupil is not safe on the roads or that proceeding with the test could be dangerous in any way.
Requests should be made via the Let's Drive Automatic Driving School Customer Service Team. If a Let's Drive Automatic Driving School student contacts us requesting a test cover, they will be directed to the Let's Drive Automatic Driving School Bookings Team instead.
Pupils should always look to book their driving tests after checking with their instructor first that they are available, however, we also understand that requiring a test cover is sometimes unavoidable due to unforeseen circumstances.
In all cases, we will ask for your driving test details and thereafter contact potential instructors, providing them with this information. If an alternative instructor is found who can accommodate your driving test, the Customer Service team will pass along your given contact details to them, so they are able to make arrangements with you directly. The Customer Services team will also advise you that they have done this.
Let's Drive Automatic Driving School cannot guarantee the ability to find test cover under any circumstance. We are also unable to offer compensation for test fees paid, as payment is made to the DVSA and notLet's Drive Automatic Driving School or your Instructor.
For any further inquiries or if you wish to make a complaint, please do not hesitate to contact our Customer Services Team using the provided contact details.